Buy With Confidence

10 Reasons to buy from us

Buy with Confidence

10 Reasons to Work with Primary Networks Group

1. Independence and Impartiality: We view our independence as a key operational strength - it allows us the freedom to act; to put our Clients first. We offer objective information and unbiased advice based on your objectives, as we do not have a vested interest in any of the manufacturers we recommend. OnePrimary is a division of Primary Networks Group, a fully integrated IT Services Group incorporated and registered in the UK since 1991.

2. ISO 9001 quality assurance: OnePrimary is a registered ISO 9001 company which focuses on all aspects of quality and procedures. This is an externally audited accreditation for which we are assessed every year. We place the issue of quality at the top and this standard helps us to ensure we continue to meet and find ways to exceed these standards thereby enabling our clients, and potential clients, to buy from us in confidence.

3. Focus: We focus on IT Services based around Network security, storage and infrastructure. We offer a wealth of expertise from our in-house team and have a handpicked team of partners who subscribe to the same beliefs and values as ourselves.

4. Knowledge and Expertise: We aim to offer our expertise to enable our clients to achieve their objectives. This may include a network upgrade, a new installation or a strategic overview of an existing system to determine if it needs a performance or security overhaul. We can augment existing providers and complement their activity and supply services and expertise that they may not possess.

5. Personalised Service: We pride ourselves on our personalised service. We like to get to the heart of your requirements first, tailoring innovative solutions to suit your specific needs. Our aim is to deliver true benefits to your business in terms of increased productivity and financial savings.

6. Uncompromising Professionalism and Integrity: We aim to display uncompromising professionalism and integrity in all our dealings. Whether it is question about responding to an immediate need or long-term project planning, our Clients look to us for honest, objective, thoughtful, and experienced advice.

7. Repeat/Referral Business: For us Client satisfaction is paramount. We believe one of the greatest indicators of our Clients' satisfaction is that over 70% of our business is from Clients who have experienced our work or who have been introduced to us by Client recommendations.

8. Care and Consideration: We pride ourselves on the level of care and consideration we show our clients. We want them to succeed. We care for our clients as people and organizations, even when we are not serving them.

9. Guaranteed work: we offer a two level guarantee for all work and services we provide.

Firstly, we deal with all product warranty issues for any faults through our technical support team who will determine if an item is faulty and then arrange for its return and any advance replacement if possible. Secondly, we offer a fully backed guarantee on any design and installation work we deliver. In addition to our full after sales support, we will rectify any aspect of the work if it fails to perform or deliver the specified benefits.

10. Competitive: we aim to be competitive at every level, from product supply through to service and delivery costs. By adding additional value wherever possible, we try to achieve an overall competitive advantage over other providers.