Configuration and Installation

We always aim to deliver value to your business and here is another area where we can help. There are plently of companies who will supply you a box and leave you with the problem of configuring and installing it. Whilst some will offer a telephone support line, we find many of clients won't have the expertise and knowledge in order to ask the right questions so very often a 'make do' situation results.

Our configuration and installation service provides you with a complete service from defining the initial requirements to the final on site acceptance tests and handover.

We have a wealth of experience in this field and we understand the importance of agreeing the requirements before the configuration stage is begun. Once the requirements are agreed and documented, we can often pre-configure the equipment and perform basic tests off-site, before site installation starts. Using this approach we are able to minimize customer disruption and downtime and uncover any unforeseen issues before the system is installed and goes live.

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Typical Examples of our pre-configuration service

1. Typical Ethernet Switch configurations may include port aggregation for improved inter-switch throughput, VLAN tagging for LAN segmentation and MIB definitions to provide tailored network management displays.

2. For inter-site WAN installations, we would always configure a backup path to ensure 100% up time, and where appropriate suggest WAN optimization and WAN acceleration solutions. In a remote access environment we ensure that access security is the number one requirement, and where appropriate install a two-factor authentication solution to give you total peace of mind.

3. When installation is complete we provide a detailed report showing full configuration details including the IP addressing scheme, port configuration details, security passwords (in a password protected document) for remote access and VPN solutions, and tips on first level fault diagnosis. This document provides both you and us with vital information for ongoing maintenance and support.

We can also offer you a hands-on training course to enable you to do first level management. But we are only a phone call away should you need immediate technical support.

A remote link can normally be setup to allow our experienced engineers to spot any configuration issues or problems, and get you back up and running in a short timeframe.