Primary Networks Group offers a large range of hardware products, vendors and solutions
including Cisco, HP, Extreme, Juniper and other well known brands. Click here for a full listing.
Our wide range of
complementary services below enables us to deliver a comprehensive solution for our clients catering for new installations
as well as upgrades or extensions. In addition, we can tailor any one or more of these services specifically for our clients. Each one below goes to a new page.
Trade-in – why throw all your expensive hardware away just because you are upgrading?
This service evaluates the options to recover value on existing equipment whilst
upgrading to a superior infrastructure
Financial Services - we offer a flexible set of financial solutions including rentals and leasing
and extended payment schemes.
Repair Solutions – enables us to extend the life of your equipment by providing a repair
service on a large range of equipment
Refurbished Equipment - Utilise long life span products to reduce cost for you or your customers
Accessories & Components - A complementary set of accessories and components that maximise your margins
Waste Management - Allow us to ensure equipment is disposed of correctly, complying with current
WEEE directives and security policies
Configuration & installation - we offer a comprehensive configuration, auditing testing and installation service
Stock holding and logistics stock capabilities - we have experience working with large clients to warehouse equipment
and release in a timely fashion, or to pack and label as per customer requirements.
Flexible warehousing in bulk as required with onward shipment around the world if needed. Fully experienced in international
shipping.
Support & Maintenance – tailored support and maintenance plans for all systems and hardware to
give clients total peace-of-mind and ensure minimal downtime.
Technical Design and Consultancy – from initial consultation to detailed design to achieve client expectations,
we ensure we can deliver a total solution with maximum business benefit.
Help Desk – all clients with support packages have access to our helpdesk, accessible through a web portal or telephone. For larger contracts and clients we offer on site engineers or technical staff to
have a hot desk in clients premises to maximise productivity and minimise downtime.
Network traffic, usage and analysis Service - Using 'Sniffers' and other specialist equipment we can monitor your network and determine where bottlenecks and
conflicts occur, and offer recommendations to overcome these.
Managed Services - A full range of managed services is available including: managed server hosting, managed web hosting, managed
database hosting, managed server and application hosting, managed microsoft exchange server hosting, managed remote server
backup.
Online backup and recovery service - a 24/7 backup on line service available to ensure secure backup and recovery.
Disaster Recovery Service - a full recovery service to rescue your valuable data.
Cabling Service -in addition to the everyday networking cables, copper and fibre patch leads, fibre cores, etc, we can design specialist
cables such as multi-cable wiring looms and harnesses with specific cable labeling, colour coding etc.
Product Search Service - we are experts at finding products which are difficult to source through the usual channels. Just give us a part number
and we will research our extensive supplier database. We call strategic suppliers, search stock lists, not only in UK but
Europe, USA and Far East. We can often
source End of Life (EOL) products as well by contacting suppliers and using our relationships with manufacturers.
Evaluation service - for larger clients to trial products for an agreed period of time. We research the market for alternatives or
suitable options and our ‘Try or Buy’ scheme allows clients to try the product first before committing to it.
We will work with you to find the most suitable solution to match your requirements.
Training – dedicated training available and determined by clients needs. From
frontline support to computer room teams we create training courses from informal ‘one-on-one transfer of information’
to group sessions.
Dedicated Account Manager – available for all clients and offering a single point of contact for all queries, ensuring a smooth and quick
information flow.
And remember, at all times our unique warranty applies:-
Our Warranty and Guarantee
Any faulty products returns
are handled by us from start to finish, from diagnosing and confirming the fault through to collecting and returning to the
manufacturer.
Any services we provide, either directly or indirectly, we look after you at every stage and offer our own warranty in
addition to any of of partners.
"Our ultimate aim is to look after every one of our valued clients"
For further information please
contact your Primary Networks Group Account Manager on 0845 230 6688
or use the Enquiry Form.
